We are looking for a Technical Support Engineer to join our client’s team. Our client is an AI platform developer focused on digital business and fraudulent activity with offices in Lisbon.

Responsibilities

As a Technical Support Engineer, you will be working directly with clients to understand their needs and work proactively in systems monitoring. Be part of the technical team to solve problems. Participate in on-call or shift (24h) and provide support for projects.

Technical Requirements

• Minimum 3 years of experience as a technical support engineer;
• Experience working with Windows and/or Linux operating systems;
• Knowledge of Cloud stack: Kubernetes, ElasticSearch, AWS and MySQL;
• Knowledge of complex systems (ETL) and data flows;
• Experience working with SaaS applications.

Nice to Haves

• Experience working with ticketing systems such as Zendesk, Jira, etc.